{"id":825,"date":"2025-07-29T08:57:30","date_gmt":"2025-07-29T08:57:30","guid":{"rendered":"https:\/\/signaturereflectionsbath.com\/?page_id=825"},"modified":"2026-03-14T15:24:13","modified_gmt":"2026-03-14T15:24:13","slug":"shipping-and-refund","status":"publish","type":"page","link":"https:\/\/signaturereflectionsbath.com\/index.php\/shipping-and-refund\/","title":{"rendered":"Shipping Refund and Return"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"825\" class=\"elementor elementor-825\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-fccc7ce e-flex e-con-boxed e-con e-parent\" data-id=\"fccc7ce\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b8067bd elementor-widget elementor-widget-html\" data-id=\"b8067bd\" data-element_type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<!-- \u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\r\n     SIGNATURE REFLECTIONS \u2014 SHIPPING, REFUND & RETURN POLICY\r\n     Paste into Elementor HTML widget.\r\n\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550 -->\r\n\r\n<link rel=\"preconnect\" href=\"https:\/\/fonts.googleapis.com\"\/>\r\n<link href=\"https:\/\/fonts.googleapis.com\/css2?family=Playfair+Display:ital,wght@0,300;0,400;0,500;1,300;1,400&family=Jost:wght@200;300;400;500;600&display=swap\" rel=\"stylesheet\"\/>\r\n\r\n<style>\r\n#sr-rp, #sr-rp * {\r\n  box-sizing: border-box;\r\n  margin: 0; padding: 0;\r\n}\r\n#sr-rp a { text-decoration: none; }\r\n#sr-rp ul { list-style: none; }\r\n\r\n#sr-rp {\r\n  --gold:     #d4af37;\r\n  --gold2:    #e8c84a;\r\n  --gold-b:   rgba(212,175,55,0.28);\r\n  --goldglow: rgba(212,175,55,0.10);\r\n  --ink:      #0a0b0d;\r\n  --ink2:     #0f1114;\r\n  --surface:  #141618;\r\n  --white:    #f0ede6;\r\n  --muted:    rgba(240,237,230,0.55);\r\n  --dim:      rgba(240,237,230,0.22);\r\n  --line:     rgba(255,255,255,0.07);\r\n  --serif:    'Playfair Display', serif;\r\n  --sans:     'Jost', sans-serif;\r\n\r\n  width: 100%;\r\n  background: var(--ink);\r\n  color: var(--white);\r\n  font-family: var(--sans);\r\n  font-weight: 300;\r\n  -webkit-font-smoothing: antialiased;\r\n  overflow-x: hidden;\r\n}\r\n\r\n\/* \u2550\u2550 HERO \u2550\u2550 *\/\r\n.rp-hero {\r\n  position: relative;\r\n  width: 100%;\r\n  height: 100vh;\r\n  min-height: 600px;\r\n  display: flex !important;\r\n  align-items: center !important;\r\n  justify-content: center !important;\r\n  overflow: hidden;\r\n}\r\n.rp-hero-bg {\r\n  position: absolute !important;\r\n  inset: 0 !important; z-index: 0;\r\n}\r\n.rp-hero-bg img {\r\n  width: 100% !important; height: 100% !important;\r\n  object-fit: cover !important;\r\n  object-position: center 35% !important;\r\n  filter: brightness(0.25) !important;\r\n  display: block !important;\r\n}\r\n.rp-hero-bg::after {\r\n  content: '';\r\n  position: absolute; inset: 0;\r\n  background: linear-gradient(\r\n    180deg,\r\n    rgba(7,8,10,0.55) 0%,\r\n    rgba(7,8,10,0.20) 40%,\r\n    rgba(7,8,10,0.78) 82%,\r\n    rgba(7,8,10,1.00) 100%\r\n  );\r\n}\r\n.rp-hero-grid {\r\n  position: absolute; inset: 0; z-index: 1; pointer-events: none;\r\n  background-image:\r\n    linear-gradient(rgba(212,175,55,0.035) 1px, transparent 1px),\r\n    linear-gradient(90deg, rgba(212,175,55,0.035) 1px, transparent 1px);\r\n  background-size: 72px 72px;\r\n  mask-image: radial-gradient(ellipse 80% 60% at 50% 50%, black 0%, transparent 100%);\r\n  -webkit-mask-image: radial-gradient(ellipse 80% 60% at 50% 50%, black 0%, transparent 100%);\r\n}\r\n.rp-hero-glow {\r\n  position: absolute; z-index: 1; pointer-events: none;\r\n  top: 50%; left: 50%;\r\n  transform: translate(-50%,-50%);\r\n  width: 800px; height: 400px;\r\n  background: radial-gradient(ellipse, rgba(212,175,55,0.06) 0%, transparent 70%);\r\n  animation: rpGlow 6s ease-in-out infinite;\r\n}\r\n@keyframes rpGlow {\r\n  0%,100% { opacity:.6; transform:translate(-50%,-50%) scale(1); }\r\n  50%     { opacity:1;  transform:translate(-50%,-50%) scale(1.1); }\r\n}\r\n.rp-hero-content {\r\n  position: relative; z-index: 2;\r\n  text-align: center !important;\r\n  padding: 0 2rem;\r\n  max-width: 820px; width: 100%;\r\n  display: flex; flex-direction: column; align-items: center;\r\n}\r\n.rp-eyebrow {\r\n  display: flex; align-items: center;\r\n  justify-content: center; gap: 16px; margin-bottom: 2rem;\r\n}\r\n.rp-eyebrow::before, .rp-eyebrow::after {\r\n  content: ''; height: 1px; width: 48px;\r\n  background: rgba(212,175,55,0.45);\r\n}\r\n.rp-eyebrow span {\r\n  font-size: 0.58rem; font-weight: 500;\r\n  letter-spacing: 0.38em; text-transform: uppercase;\r\n  color: var(--gold); white-space: nowrap;\r\n}\r\n.rp-title {\r\n  font-family: var(--serif);\r\n  font-size: clamp(2.6rem, 9vw, 6rem);\r\n  font-weight: 300; line-height: 1.0;\r\n  color: var(--white); margin-bottom: 1.6rem;\r\n  letter-spacing: -0.01em; text-align: center;\r\n}\r\n.rp-title em { font-style: italic; color: var(--gold); display: block; }\r\n.rp-sub {\r\n  font-size: clamp(0.72rem, 1.5vw, 0.85rem);\r\n  font-weight: 300; color: var(--muted); line-height: 1.8;\r\n  max-width: 480px; margin: 0 auto 2rem;\r\n  text-align: center; letter-spacing: 0.04em; text-transform: uppercase;\r\n}\r\n.rp-date {\r\n  display: inline-flex; align-items: center; gap: 8px;\r\n  font-size: 0.58rem; font-weight: 400;\r\n  letter-spacing: 0.2em; text-transform: uppercase; color: var(--dim);\r\n  border: 1px solid rgba(255,255,255,0.1);\r\n  padding: 0.45rem 1.2rem; border-radius: 100px;\r\n  backdrop-filter: blur(10px); -webkit-backdrop-filter: blur(10px);\r\n  background: rgba(255,255,255,0.04);\r\n}\r\n.rp-date::before {\r\n  content: ''; width: 5px; height: 5px; border-radius: 50%;\r\n  background: var(--gold); box-shadow: 0 0 6px rgba(212,175,55,0.6);\r\n}\r\n.rp-dots {\r\n  display: flex; align-items: center;\r\n  justify-content: center; gap: 8px; margin-top: 2.5rem;\r\n}\r\n.rp-dots span {\r\n  width: 4px; height: 4px; border-radius: 50%;\r\n  background: var(--gold);\r\n  animation: rpDot 2.2s ease-in-out infinite;\r\n}\r\n.rp-dots span:nth-child(2) { animation-delay: .3s; }\r\n.rp-dots span:nth-child(3) { animation-delay: .6s; }\r\n@keyframes rpDot {\r\n  0%,100% { opacity:.2; transform:scale(1); }\r\n  50%     { opacity:1;  transform:scale(1.7); }\r\n}\r\n.rp-scroll {\r\n  position: absolute; bottom: 2.5rem; left: 50%;\r\n  transform: translateX(-50%);\r\n  display: flex; flex-direction: column;\r\n  align-items: center; gap: 6px; z-index: 2;\r\n  animation: rpScrollHint 2.6s ease-in-out infinite;\r\n}\r\n@keyframes rpScrollHint {\r\n  0%,100% { transform:translateX(-50%) translateY(0); opacity:.4; }\r\n  50%     { transform:translateX(-50%) translateY(8px); opacity:.85; }\r\n}\r\n.rp-scroll-line {\r\n  width: 1px; height: 28px;\r\n  background: linear-gradient(180deg, transparent, rgba(212,175,55,0.55));\r\n}\r\n.rp-scroll-dot {\r\n  width: 4px; height: 4px; border-radius: 50%;\r\n  background: var(--gold); opacity: 0.65;\r\n}\r\n\r\n\/* shimmer *\/\r\n.rp-shimmer {\r\n  width: 100%; height: 1px;\r\n  background: linear-gradient(90deg,\r\n    transparent 0%, var(--gold) 30%,\r\n    var(--gold2) 50%, var(--gold) 70%, transparent 100%);\r\n  opacity: .4;\r\n}\r\n\r\n\/* \u2550\u2550 BODY \u2550\u2550 *\/\r\n.rp-body {\r\n  background: var(--ink); position: relative;\r\n}\r\n.rp-body::before {\r\n  content: '';\r\n  position: absolute; inset: 0; pointer-events: none;\r\n  background-image:\r\n    linear-gradient(rgba(212,175,55,0.018) 1px, transparent 1px),\r\n    linear-gradient(90deg, rgba(212,175,55,0.018) 1px, transparent 1px);\r\n  background-size: 64px 64px;\r\n  mask-image: radial-gradient(ellipse 60% 100% at 50% 0%, black 0%, transparent 80%);\r\n  -webkit-mask-image: radial-gradient(ellipse 60% 100% at 50% 0%, black 0%, transparent 80%);\r\n}\r\n.rp-wrap {\r\n  position: relative; z-index: 1;\r\n  max-width: 800px; margin: 0 auto;\r\n  padding: 56px 32px 80px; width: 100%;\r\n}\r\n\r\n\/* intro *\/\r\n.rp-intro {\r\n  font-size: 15px; font-weight: 300;\r\n  color: var(--muted); line-height: 1.9;\r\n  margin-bottom: 44px; padding-bottom: 44px;\r\n  border-bottom: 1px solid var(--line);\r\n}\r\n\r\n\/* TOC *\/\r\n.rp-toc {\r\n  background: var(--ink2);\r\n  border: 1px solid var(--line);\r\n  border-radius: 8px; padding: 22px 24px;\r\n  margin-bottom: 52px;\r\n}\r\n.rp-toc-head {\r\n  font-size: 10px; font-weight: 600;\r\n  letter-spacing: 0.3em; text-transform: uppercase;\r\n  color: var(--gold); margin-bottom: 16px;\r\n  display: flex; align-items: center; gap: 10px;\r\n}\r\n.rp-toc-head::after { content:''; flex:1; height:1px; background:var(--line); }\r\n.rp-toc-grid {\r\n  display: grid; grid-template-columns: 1fr 1fr; gap: 2px;\r\n}\r\n.rp-toc-grid a {\r\n  display: flex; align-items: center; gap: 10px;\r\n  padding: 9px 8px; font-size: 13px; font-weight: 300;\r\n  color: var(--muted); border-bottom: 1px solid rgba(255,255,255,0.03);\r\n  border-radius: 4px;\r\n  transition: color .25s, background .25s, padding-left .25s;\r\n}\r\n.rp-toc-grid a:hover { color:var(--gold); background:var(--goldglow); padding-left:14px; }\r\n.rp-toc-grid a .n {\r\n  font-family: var(--serif); font-size: 11px;\r\n  color: var(--gold); opacity: 0.55; flex-shrink: 0; min-width: 20px;\r\n}\r\n\r\n\/* section *\/\r\n.rp-sec {\r\n  margin-bottom: 48px; padding-bottom: 48px;\r\n  border-bottom: 1px solid var(--line);\r\n}\r\n.rp-sec:last-child { border-bottom:none; margin-bottom:0; padding-bottom:0; }\r\n.rp-sec-hd {\r\n  display: flex; align-items: center; gap: 16px; margin-bottom: 20px;\r\n}\r\n.rp-sec-num {\r\n  font-family: var(--serif); font-size: 11px; font-weight: 300;\r\n  color: var(--gold); letter-spacing: 0.1em; flex-shrink: 0;\r\n}\r\n.rp-sec-title {\r\n  font-family: var(--serif);\r\n  font-size: clamp(1.1rem, 2.5vw, 1.5rem);\r\n  font-weight: 400; color: var(--white); line-height: 1.2;\r\n}\r\n\r\n\/* sub heading *\/\r\n.rp-sub-head {\r\n  display: block;\r\n  font-size: 10px; font-weight: 600;\r\n  letter-spacing: 0.24em; text-transform: uppercase;\r\n  color: var(--gold); margin: 20px 0 10px;\r\n}\r\n\r\n\/* body text *\/\r\n.rp-p {\r\n  font-size: 14px; font-weight: 300;\r\n  color: var(--muted); line-height: 1.9; margin-bottom: 14px;\r\n}\r\n.rp-p:last-child { margin-bottom: 0; }\r\n\r\n\/* list *\/\r\n.rp-ul { margin: 0 0 16px; padding: 0; }\r\n.rp-ul li {\r\n  display: flex; align-items: flex-start; gap: 12px;\r\n  font-size: 14px; font-weight: 300;\r\n  color: var(--muted); line-height: 1.75;\r\n  padding: 8px 0; border-bottom: 1px solid rgba(255,255,255,0.03);\r\n}\r\n.rp-ul li:last-child { border-bottom: none; }\r\n.rp-ul li::before {\r\n  content: ''; width: 6px; height: 6px;\r\n  border: 1px solid var(--gold); transform: rotate(45deg);\r\n  flex-shrink: 0; margin-top: 7px;\r\n}\r\n\r\n\/* note callout *\/\r\n.rp-note {\r\n  display: flex; align-items: flex-start; gap: 12px;\r\n  background: rgba(212,175,55,0.06);\r\n  border: 1px solid var(--gold-b); border-left: 3px solid var(--gold);\r\n  border-radius: 4px; padding: 14px 18px; margin: 16px 0;\r\n  font-size: 13px; font-weight: 400;\r\n  color: rgba(240,237,230,0.82); line-height: 1.7;\r\n}\r\n.rp-note-dot {\r\n  width: 6px; height: 6px; border-radius: 50%;\r\n  background: var(--gold); flex-shrink: 0; margin-top: 6px;\r\n  box-shadow: 0 0 6px rgba(212,175,55,0.5);\r\n}\r\n\r\n\/* restocking fee badge *\/\r\n.rp-fee-badge {\r\n  display: inline-flex; align-items: center; gap: 8px;\r\n  font-size: 0.72rem; font-weight: 500;\r\n  letter-spacing: 0.1em;\r\n  color: var(--gold);\r\n  border: 1px solid var(--gold-b);\r\n  padding: 0.45rem 1rem; border-radius: 4px;\r\n  background: var(--goldglow); margin: 8px 0;\r\n}\r\n.rp-fee-badge::before {\r\n  content: ''; width: 5px; height: 5px; border-radius: 50%;\r\n  background: var(--gold); box-shadow: 0 0 5px rgba(212,175,55,0.6);\r\n}\r\n\r\n\/* contact card *\/\r\n.rp-card {\r\n  background: var(--surface);\r\n  border: 1px solid rgba(255,255,255,0.08);\r\n  border-radius: 10px; padding: 28px;\r\n  position: relative; overflow: hidden; margin-top: 8px;\r\n}\r\n.rp-card::before {\r\n  content: '';\r\n  position: absolute; top: 0; left: 0; right: 0; height: 2px;\r\n  background: linear-gradient(90deg,\r\n    transparent, var(--gold), var(--gold2), var(--gold), transparent);\r\n  opacity: 0.6;\r\n}\r\n.rp-card-name {\r\n  font-family: var(--serif); font-size: 18px; font-weight: 400;\r\n  color: var(--white); margin-bottom: 20px;\r\n}\r\n.rp-card-row {\r\n  display: flex; align-items: flex-start; gap: 14px;\r\n  margin-bottom: 12px; font-size: 14px; font-weight: 300; color: var(--muted);\r\n}\r\n.rp-card-row:last-child { margin-bottom: 0; }\r\n.rp-card-lbl {\r\n  font-size: 9px; font-weight: 600;\r\n  letter-spacing: 0.2em; text-transform: uppercase;\r\n  color: var(--dim); flex-shrink: 0; padding-top: 2px; min-width: 56px;\r\n}\r\n.rp-card-row a { color: var(--gold); transition: opacity .3s; }\r\n.rp-card-row a:hover { opacity: 0.7; }\r\n\r\n\/* \u2550\u2550 RESPONSIVE \u2550\u2550 *\/\r\n@media (max-width: 768px) {\r\n  .rp-wrap { padding: 44px 24px 64px; }\r\n  .rp-hero-content { padding: 0 1.5rem; }\r\n  .rp-toc-grid { grid-template-columns: 1fr; }\r\n  .rp-title { font-size: clamp(2.6rem, 11vw, 4rem); }\r\n}\r\n@media (max-width: 500px) {\r\n  .rp-wrap { padding: 36px 18px 56px; }\r\n  .rp-hero-content { padding: 0 1rem; }\r\n  .rp-title { font-size: clamp(2.2rem, 12vw, 3.2rem); }\r\n  .rp-sub { font-size: 0.72rem; letter-spacing: 0.02em; text-transform: none; }\r\n  .rp-eyebrow::before, .rp-eyebrow::after { width: 20px; }\r\n  .rp-sec { margin-bottom: 36px; padding-bottom: 36px; }\r\n  .rp-card { padding: 20px 16px; }\r\n  .rp-card-row { flex-direction: column; gap: 3px; }\r\n  .rp-card-lbl { min-width: unset; }\r\n  .rp-toc { padding: 16px; }\r\n  .rp-toc-grid a { padding: 10px 6px; font-size: 13px; }\r\n  .rp-note { padding: 12px 14px; }\r\n  .rp-intro { font-size: 14px; }\r\n}\r\n<\/style>\r\n\r\n<div id=\"sr-rp\">\r\n\r\n  <!-- \u2550\u2550 HERO \u2550\u2550 -->\r\n  <section class=\"rp-hero\">\r\n    <div class=\"rp-hero-bg\">\r\n      <img decoding=\"async\" src=\"https:\/\/signaturereflectionsbath.com\/wp-content\/uploads\/2026\/03\/pexels-artbovich-6301184-scaled.jpg\" alt=\"Shipping Refund Return Policy\" loading=\"eager\"\/>\r\n    <\/div>\r\n    <div class=\"rp-hero-grid\"><\/div>\r\n    <div class=\"rp-hero-glow\"><\/div>\r\n\r\n    <div class=\"rp-hero-content\">\r\n      <div class=\"rp-eyebrow\"><span>Signature Reflections<\/span><\/div>\r\n      <h1 class=\"rp-title\">\r\n        Shipping &amp; Returns\r\n        <em>Policy<\/em>\r\n      <\/h1>\r\n      <p class=\"rp-sub\">Shipping, refund, and return guidelines for all Signature Reflections products.<\/p>\r\n      <div class=\"rp-date\">Last Updated: January 2026<\/div>\r\n      <div class=\"rp-dots\"><span><\/span><span><\/span><span><\/span><\/div>\r\n    <\/div>\r\n\r\n    <div class=\"rp-scroll\">\r\n      <div class=\"rp-scroll-line\"><\/div>\r\n      <div class=\"rp-scroll-dot\"><\/div>\r\n    <\/div>\r\n  <\/section>\r\n\r\n  <div class=\"rp-shimmer\"><\/div>\r\n\r\n  <!-- \u2550\u2550 CONTENT \u2550\u2550 -->\r\n  <div class=\"rp-body\">\r\n    <div class=\"rp-wrap\">\r\n\r\n      <!-- Intro -->\r\n      <p class=\"rp-intro\">Signature Reflections products are premium, professional-grade bathroom products intended for certified installation. Please review this policy carefully before placing an order. All purchases made through Signature Reflections are subject to the terms outlined below.<\/p>\r\n\r\n      <!-- TOC -->\r\n      <div class=\"rp-toc\">\r\n        <div class=\"rp-toc-head\">Contents<\/div>\r\n        <div class=\"rp-toc-grid\">\r\n          <a href=\"#rp1\"><span class=\"n\">01<\/span> Shipping Policy<\/a>\r\n          <a href=\"#rp2\"><span class=\"n\">02<\/span> Order Accuracy &amp; Acceptance<\/a>\r\n          <a href=\"#rp3\"><span class=\"n\">03<\/span> Refund Policy<\/a>\r\n          <a href=\"#rp4\"><span class=\"n\">04<\/span> Return Policy<\/a>\r\n          <a href=\"#rp5\"><span class=\"n\">05<\/span> Damaged or Defective Products<\/a>\r\n          <a href=\"#rp6\"><span class=\"n\">06<\/span> Refused Shipments<\/a>\r\n          <a href=\"#rp7\"><span class=\"n\">07<\/span> Installation Disclaimer<\/a>\r\n          <a href=\"#rp8\"><span class=\"n\">08<\/span> Policy Modifications<\/a>\r\n          <a href=\"#rp9\"><span class=\"n\">09<\/span> Contact Information<\/a>\r\n        <\/div>\r\n      <\/div>\r\n\r\n      <!-- 01 \u2014 Shipping -->\r\n      <div class=\"rp-sec\" id=\"rp1\">\r\n        <div class=\"rp-sec-hd\"><span class=\"rp-sec-num\">01<\/span><h2 class=\"rp-sec-title\">Shipping Policy<\/h2><\/div>\r\n\r\n        <span class=\"rp-sub-head\">Shipping Methods<\/span>\r\n        <ul class=\"rp-ul\">\r\n          <li>Products are shipped using approved third-party freight carriers.<\/li>\r\n          <li>Shipping methods, carriers, and estimated delivery timelines are determined at the time the order is processed.<\/li>\r\n          <li>Signature Reflections reserves the right to select the most appropriate carrier for each shipment.<\/li>\r\n        <\/ul>\r\n\r\n        <span class=\"rp-sub-head\">Delivery Timeframes<\/span>\r\n        <p class=\"rp-p\">All delivery timelines are estimates only and are not guaranteed. Signature Reflections is not responsible for delays caused by:<\/p>\r\n        <ul class=\"rp-ul\">\r\n          <li>Freight carrier delays<\/li>\r\n          <li>Supply chain disruptions<\/li>\r\n          <li>Weather conditions or natural disasters<\/li>\r\n          <li>Force majeure events<\/li>\r\n          <li>Incorrect shipping information provided by the dealer or customer<\/li>\r\n        <\/ul>\r\n\r\n        <span class=\"rp-sub-head\">Delivery &amp; Inspection<\/span>\r\n        <p class=\"rp-p\">All shipments must be inspected at the time of delivery. If visible damage is present, it must be:<\/p>\r\n        <ul class=\"rp-ul\">\r\n          <li>Noted on the delivery receipt before signing for the shipment<\/li>\r\n          <li>Reported to Signature Reflections within 48 hours<\/li>\r\n          <li>Supported with clear photo documentation<\/li>\r\n        <\/ul>\r\n        <div class=\"rp-note\"><span class=\"rp-note-dot\"><\/span>Failure to report shipping damage within 48 hours may result in denial of the claim.<\/div>\r\n      <\/div>\r\n\r\n      <!-- 02 \u2014 Order Accuracy -->\r\n      <div class=\"rp-sec\" id=\"rp2\">\r\n        <div class=\"rp-sec-hd\"><span class=\"rp-sec-num\">02<\/span><h2 class=\"rp-sec-title\">Order Accuracy &amp; Acceptance<\/h2><\/div>\r\n        <p class=\"rp-p\">It is the responsibility of the dealer or installer to verify all order details before submission, including:<\/p>\r\n        <ul class=\"rp-ul\">\r\n          <li>Measurements<\/li>\r\n          <li>Product specifications<\/li>\r\n          <li>Finishes<\/li>\r\n          <li>Quantities<\/li>\r\n        <\/ul>\r\n        <p class=\"rp-p\">Once an order has been confirmed and processed, it is considered final.<\/p>\r\n        <div class=\"rp-note\"><span class=\"rp-note-dot\"><\/span>Signature Reflections is not responsible for ordering errors, incorrect measurements, site conditions, or design assumptions made by the dealer or customer.<\/div>\r\n      <\/div>\r\n\r\n      <!-- 03 \u2014 Refund -->\r\n      <div class=\"rp-sec\" id=\"rp3\">\r\n        <div class=\"rp-sec-hd\"><span class=\"rp-sec-num\">03<\/span><h2 class=\"rp-sec-title\">Refund Policy<\/h2><\/div>\r\n\r\n        <span class=\"rp-sub-head\">No Cash Refunds<\/span>\r\n        <div class=\"rp-note\"><span class=\"rp-note-dot\"><\/span>All sales are final. Signature Reflections does not issue cash refunds once an order has been placed and processed.<\/div>\r\n\r\n        <span class=\"rp-sub-head\">Exceptions<\/span>\r\n        <p class=\"rp-p\">Refunds may be considered only if a product is confirmed to be defective due to manufacturing error and the claim is reviewed and approved in writing by Signature Reflections.<\/p>\r\n        <p class=\"rp-p\">If approved, refunds may be issued at the sole discretion of Signature Reflections in the form of:<\/p>\r\n        <ul class=\"rp-ul\">\r\n          <li>Product replacement<\/li>\r\n          <li>Store credit<\/li>\r\n        <\/ul>\r\n\r\n        <span class=\"rp-sub-head\">Not Covered<\/span>\r\n        <ul class=\"rp-ul\">\r\n          <li>Labor costs<\/li>\r\n          <li>Installation costs<\/li>\r\n          <li>Removal or reinstallation costs<\/li>\r\n          <li>Project delays or related expenses<\/li>\r\n        <\/ul>\r\n      <\/div>\r\n\r\n      <!-- 04 \u2014 Returns -->\r\n      <div class=\"rp-sec\" id=\"rp4\">\r\n        <div class=\"rp-sec-hd\"><span class=\"rp-sec-num\">04<\/span><h2 class=\"rp-sec-title\">Return Policy<\/h2><\/div>\r\n\r\n        <span class=\"rp-sub-head\">Return Authorization Required<\/span>\r\n        <div class=\"rp-note\"><span class=\"rp-note-dot\"><\/span>All returns require prior written authorization from Signature Reflections. Unauthorized returns will not be accepted and may be refused upon arrival.<\/div>\r\n\r\n        <span class=\"rp-sub-head\">Return Eligibility<\/span>\r\n        <p class=\"rp-p\">To qualify for return approval, items must:<\/p>\r\n        <ul class=\"rp-ul\">\r\n          <li>Be unused and uninstalled<\/li>\r\n          <li>Be in original packaging<\/li>\r\n          <li>Be returned within the approved return timeframe<\/li>\r\n          <li>Include original order information or invoice<\/li>\r\n        <\/ul>\r\n\r\n        <span class=\"rp-sub-head\">Non-Returnable Items<\/span>\r\n        <p class=\"rp-p\">The following items cannot be returned:<\/p>\r\n        <ul class=\"rp-ul\">\r\n          <li>Custom or made-to-order products<\/li>\r\n          <li>Special-order products<\/li>\r\n          <li>Clearance or discontinued items<\/li>\r\n          <li>Products damaged due to improper storage, handling, or installation<\/li>\r\n        <\/ul>\r\n\r\n        <span class=\"rp-sub-head\">Restocking Fees<\/span>\r\n        <div class=\"rp-fee-badge\">Restocking fee: 15% \u2013 30% depending on product category<\/div>\r\n        <ul class=\"rp-ul\" style=\"margin-top:12px;\">\r\n          <li>Original shipping charges are non-refundable<\/li>\r\n          <li>Return shipping costs are the responsibility of the dealer or customer<\/li>\r\n        <\/ul>\r\n      <\/div>\r\n\r\n      <!-- 05 \u2014 Damaged \/ Defective -->\r\n      <div class=\"rp-sec\" id=\"rp5\">\r\n        <div class=\"rp-sec-hd\"><span class=\"rp-sec-num\">05<\/span><h2 class=\"rp-sec-title\">Damaged or Defective Products<\/h2><\/div>\r\n\r\n        <span class=\"rp-sub-head\">Shipping Damage<\/span>\r\n        <p class=\"rp-p\">Shipping damage must be reported within 48 hours of delivery. Claims must include photos of:<\/p>\r\n        <ul class=\"rp-ul\">\r\n          <li>Product damage<\/li>\r\n          <li>Original packaging<\/li>\r\n          <li>Freight labels<\/li>\r\n        <\/ul>\r\n        <div class=\"rp-note\"><span class=\"rp-note-dot\"><\/span>Failure to submit this documentation may result in claim denial.<\/div>\r\n\r\n        <span class=\"rp-sub-head\">Manufacturing Defects<\/span>\r\n        <p class=\"rp-p\">Manufacturing defects must be reported before installation.<\/p>\r\n        <div class=\"rp-note\"><span class=\"rp-note-dot\"><\/span>Products that have already been installed are considered accepted and may not qualify for defect claims unless otherwise approved by Signature Reflections.<\/div>\r\n      <\/div>\r\n\r\n      <!-- 06 \u2014 Refused Shipments -->\r\n      <div class=\"rp-sec\" id=\"rp6\">\r\n        <div class=\"rp-sec-hd\"><span class=\"rp-sec-num\">06<\/span><h2 class=\"rp-sec-title\">Refused Shipments<\/h2><\/div>\r\n        <p class=\"rp-p\">Shipments refused without prior authorization may:<\/p>\r\n        <ul class=\"rp-ul\">\r\n          <li>Incur return freight charges<\/li>\r\n          <li>Be subject to restocking fees<\/li>\r\n          <li>Result in dealer account suspension or review<\/li>\r\n        <\/ul>\r\n      <\/div>\r\n\r\n      <!-- 07 \u2014 Installation Disclaimer -->\r\n      <div class=\"rp-sec\" id=\"rp7\">\r\n        <div class=\"rp-sec-hd\"><span class=\"rp-sec-num\">07<\/span><h2 class=\"rp-sec-title\">Installation Disclaimer<\/h2><\/div>\r\n        <p class=\"rp-p\">Signature Reflections is not responsible for installation errors or related jobsite issues. We are not liable for:<\/p>\r\n        <ul class=\"rp-ul\">\r\n          <li>Labor costs<\/li>\r\n          <li>Installation or removal expenses<\/li>\r\n          <li>Project delays<\/li>\r\n          <li>Secondary or consequential damages<\/li>\r\n        <\/ul>\r\n        <div class=\"rp-note\"><span class=\"rp-note-dot\"><\/span>Proper installation is the responsibility of a certified installer.<\/div>\r\n      <\/div>\r\n\r\n      <!-- 08 \u2014 Policy Modifications -->\r\n      <div class=\"rp-sec\" id=\"rp8\">\r\n        <div class=\"rp-sec-hd\"><span class=\"rp-sec-num\">08<\/span><h2 class=\"rp-sec-title\">Policy Modifications<\/h2><\/div>\r\n        <p class=\"rp-p\">Signature Reflections reserves the right to update or modify this policy at any time. Policies in effect at the time of purchase will apply to that transaction.<\/p>\r\n        <p class=\"rp-p\">Updates will be posted on this page with a revised Last Updated date.<\/p>\r\n      <\/div>\r\n\r\n      <!-- 09 \u2014 Contact -->\r\n      <div class=\"rp-sec\" id=\"rp9\">\r\n        <div class=\"rp-sec-hd\"><span class=\"rp-sec-num\">09<\/span><h2 class=\"rp-sec-title\">Contact Information<\/h2><\/div>\r\n        <p class=\"rp-p\">For questions regarding shipping, returns, or product claims, please contact us:<\/p>\r\n        <div class=\"rp-card\">\r\n          <div class=\"rp-card-name\">Signature Reflections<\/div>\r\n          <div class=\"rp-card-row\"><span class=\"rp-card-lbl\">Address<\/span><span>802 Warsaw Ave, Blackwood, NJ 08012<\/span><\/div>\r\n          <div class=\"rp-card-row\"><span class=\"rp-card-lbl\">Phone<\/span><a href=\"tel:8886914969\">888-691-4969<\/a><\/div>\r\n          <div class=\"rp-card-row\"><span class=\"rp-card-lbl\">Email<\/span><a href=\"mailto:firstcall2011@gmail.com\">firstcall2011@gmail.com<\/a><\/div>\r\n          <div class=\"rp-card-row\"><span class=\"rp-card-lbl\">Website<\/span><a href=\"https:\/\/signaturereflectionsbath.com\/\" target=\"_blank\" rel=\"noopener\">signaturereflectionsbath.com<\/a><\/div>\r\n        <\/div>\r\n      <\/div>\r\n\r\n    <\/div>\r\n  <\/div>\r\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Signature Reflections Shipping &amp; Returns Policy Shipping, refund, and return guidelines for all Signature Reflections products. Last Updated: January 2026 Signature Reflections products are premium, professional-grade bathroom products intended for certified installation. Please review this policy carefully before placing an order. All purchases made through Signature Reflections are subject to the terms outlined below. Contents [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-825","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/signaturereflectionsbath.com\/index.php\/wp-json\/wp\/v2\/pages\/825","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/signaturereflectionsbath.com\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/signaturereflectionsbath.com\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/signaturereflectionsbath.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/signaturereflectionsbath.com\/index.php\/wp-json\/wp\/v2\/comments?post=825"}],"version-history":[{"count":11,"href":"https:\/\/signaturereflectionsbath.com\/index.php\/wp-json\/wp\/v2\/pages\/825\/revisions"}],"predecessor-version":[{"id":1553,"href":"https:\/\/signaturereflectionsbath.com\/index.php\/wp-json\/wp\/v2\/pages\/825\/revisions\/1553"}],"wp:attachment":[{"href":"https:\/\/signaturereflectionsbath.com\/index.php\/wp-json\/wp\/v2\/media?parent=825"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}